Policy

Return / Replacement Policy

This page explains important terms for The OneKart B2B enquiries, sample requests and supply communication.

Replacement Window

Any replacement request should be raised immediately after delivery with clear photo or video proof.

Eligible Cases

Visible damage, leakage, wrong product, missing product or verified quality issue may be considered for replacement after review.

Non-Eligible Cases

Replacement may not be approved if the product was mishandled, stored incorrectly, delayed in receiving, opened improperly or kept outside recommended storage conditions.

Verification

All replacement requests are subject to verification by The OneKart team.

Final Decision

Replacement, credit or resolution will be decided after checking evidence and handling conditions.

Note: These policy pages can be updated from time to time as The OneKart finalizes operations, compliance details, delivery systems and B2B supply terms.